• Whilst on the premises, ROKT, you must proceed report directly to reception where you will be met and taken to the Hide and Shoot (H&S) Arena(s). You will not climb or attempt to climb any wall, boulder or other equipment without undergoing the appropriate induction.
  • Access to the premises, ROKT and H&S, is monitored by CCTV 24/7 to ensure the safety and security of our Members.
  • H&S users must inform H&S of any change of contact and email address or telephone numbers if they are different from those supplied at the time of booking.
  • By accessing the H&S Arena(s) the user are deemed to have read, understood and accepted the Terms & Conditions of H&S.

Health & Safety

  • On booking all users of H&S confirm that they are fit and well and able to take part in the H&S games , H&S will not accept any liability for any claim for personal injury if you are not fit and well and subsequently take part nor will H&S accept any claim or liability if you use the equipment provided in the H&S rooms for any of the games.
  • During the games in the H&S rooms you will be monitored by CCTV to record all activity for the protection of H&S (ROKT LTD) and your personal protection.
  • For safety reasons, bags are not permitted into the H&S Arena(s) rooms and the correct attire must be worn when playing the games e. suitable comfortable clothing and appropriate footwear.
  • Our staff, agents and sub-contractors are not medically qualified so if you have any doubts about your fitness or capability to take part in any of the games, we strongly recommend that you get advice from a doctor first.

Minimum Acceptable Standards of Use

  • You may not use the H&S rooms whilst under the influence of alcohol, narcotics, tranquilizers or any medication or other substance which may affect your ability to undertake the activity safely. H&S reserves the right to remove you from the premises if we reasonably believe you are unfit to use the facilities.
  • Whilst on the premises, H&S users are permitted to take photographs and/or videos of themselves for their own private use, under the Child Protection policy. However, any images taken on or of the premises which are subsequently published or posted is done so without the implied or express consent of H&S (ROKT LTD).
  • Prior to the publication or posting of any images taken on the premises, H&S Users must seek the consent of any other person identifiable in such images. Users must not send, knowingly receive, upload, download, use or re-use any material which is defamatory of any person, or which contains any material which is obscene, offensive, hateful or inflammatory.
  • You must not behave in an aggressive, abusive, anti-social or threatening manner to any staff or Member. Anyone doing so will be removed from the game immediately and H&S reserves the right to contact the Police if deemed necessary.
  • Users will be provided with storage facilities for their belongings whilst playing the H&S Games. H&S accepts no responsibility for any loss or damage to personal property.
  • Although we will always endeavour to return any articles of lost property to the owner, we do not take responsibility for any item held in lost property. Such items will be kept until claimed, but for no longer than 28 days after which time the items will either be donated to charity or destroyed.
  • Smoking, including e-cigarettes is strictly prohibited in all areas of the premises. Anyone found to be breach of this rule will be asked to leave H&S and the premises.
  • Users may not bring any pets (other than guide dogs) into the premises.

The Games

  • These terms and conditions apply to all users of H&S, to all players of the H&S game(s) and to all users of the website.
  • You are accepting these terms and conditions on behalf of yourself and all members of your team/group.
  • These terms and conditions may be amended or varied by H&S at any time at our sole discretion without prior notice.
  • Nothing in these terms and conditions is intended to affect your statutory rights.
  • These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
  • Nothing contained in any contract is intended to be enforceable pursuant to the contracts (Rights of Third Parties) Act 1999 by any third party.
  • The game is designed for a teams or groups of up to a maximum of 20, dependent on the arena, unless otherwise stated on the description of The Game.
  • The trade marks and logos displayed on the website are the property of ROKT LTD. You are not permitted to use these without the prior written permission of ROKT LTD and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
  • All the terms of any contract are included or assigned to within these terms and conditions.
    H&S’s website may contain hyperlinks to third party websites. The operation of those websites is out of H&S’s control and you use them at your own risk.
  • H&S collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensuring that the privacy of your personal information is protected.
  • H&S recommends teams to arrive on no earlier than 15 minutes, and no later than 5 minutes before the beginning time of the booking.
  • H&S may contact you from time to time with offers and promotions via email or phone related to H&S and ROKT LTD’s other products offerings only.
  • You agree to pay H&S and ROKT LTD reasonable costs relating to damage to property that is intentional or caused by intentional misuse of any items.
  • You and your team participate in the game(s) entirely at your own risk. H&S doesn’t tolerate any kind of bullying or harassment towards player of its game hosts.



  • The only language available for the conclusion of the contract online is English.
  • Only person(s) who are at least 18 years of age are permitted to book a Game.
  • It is your responsibility to check that any Games booked by you are accurate.
  • Any purchase of the Game is only valid when processed by H&S.
  • Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.
  • You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to H&S that all details supplied by you are true and accurate.
  • You receive the confirmation of your booking via email only. H&S will not send confirmation via post or text message.
  • Online bookings can only be made 30 days in advance, exceptions may be granted by H&S via email or by varying the online booking time limit.
    If your team arrives more than 10 minutes late, your participation in the game will be cancelled and no refund will be paid.
  • PBO reserves the right to cancel a booking should that become necessary, and despite our best efforts to avoid such a scenario, and will only refund the amount paid for that booking.
  • Confirmation of your booking will only be sent by email to the email address entered on the Online Booking Form. It is your responsibility to notify us if you do not receive this email within 10 (ten) hours of booking.



  • The price of a game(s) are stated on the H&S website of the Booking section.
  • The price is set according to number of people in a room and based on peak/off-peak period.
  • Bookings can be made online on the H&S website.
  • Major credit or debit cards are accepted to settle the payment.
  • Payment is to be made immediately upon booking, using one of the payment methods indicated on the website.
  • H&S is a live event, so once the booking is confirmed you will not be entitled to any refund
  • We can rearrange bookings if we are given at least 20 days notice, subject to a £7.50 admin charge for private bookings and 5 days £3.50 for individual bookings
  • If fewer people attend the game than have been booked, no refund will be given.
  • If more people attending the game than it is booked for (up to max. allowed for that room) the price difference must be settled upon arrival and prior notification sent.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

In relation to Membership Services, the Consumer Rights Act 2015 says:

  • you can ask us to provide you with additional Membership Services of equal type and/or duration if they have not been carried out with reasonable care and skill, or get some money back if we can’t do so.
  • if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
  • if you haven’t agreed a start time beforehand, access to the Membership Services must be provided within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

11.               FEES AND PAYMENTS

11.1            Where to find the price for the Membership Services. The Fee for the Membership Services you choose (which includes VAT) will be the Fee indicated on the Application Form on the Website. We take all reasonable care to ensure that the Fee for the Membership Services advised to you is correct. However please see Clause 11.3 for what happens if we discover an error in the Fee of the Membership Service you apply for.

11.2            We will pass on changes in the rate of VAT. If the rate of VAT changes between the date of your Membership Application and the date we begin access to the Membership Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Membership Service in full before the change in the rate of VAT takes effect.

11.3            What happens if we got the Fee wrong? It is always possible that, despite our reasonable efforts, Membership Services we offer may be incorrectly priced. We will normally check Fees before accepting your Membership Application so that, where the Membership Service’s correct Fee at the date of your Membership Application is less than our stated Fee at the date of your Application, we will charge the lower amount. If the Membership Application’s correct Fee at your Application date is higher than the Fee stated to you, we will contact you for your instructions before we accept your Application. If we accept and process your Application where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.

11.4            When you must pay and how you must pay. When you must pay depends on what type of Membership you apply for:

(a)      Pay as you R1DE Members may book R1DEs no more than 7 days in advance, and must pay the Fee on-line at the time of booking the R1DE.

(b)      R1DE Monthly Members agree to join the Membership for a minimum term of 12 months, and further agree to pay the Fee on-line monthly in advance by Direct Debit.

11.5            We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of National Westminster Bank plc from time-to-time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.


12.1            We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

12.2            We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Membership Service as summarised at Clause 10.2 and for defective services under the Consumer Protection Act 1987.


We will use the personal information you provide to us as set out in our Privacy Policy.

14.               OTHER IMPORTANT TERMS

14.1            We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

14.2            Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

14.3            If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4            Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Membership Services, we can still require you to make the payment at a later date.

14.5            Which laws apply to this contract and where you may bring legal proceedings? These Terms are governed by English law and you can bring legal proceedings in respect of the Membership Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Membership Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Membership Services in either the Northern Irish or the English courts.